Responsible Gaming at jackpots

1. Age Restriction & Verification

jackpots operates strictly as an adults-only platform. Access to all gambling services — including cricket betting, live casino, slots, Teen Patti 20-20, Bingo, and crash games — is restricted to individuals who are 18 years of age or older. This policy applies to all players in Bangladesh without exception.

1.1 Identity Verification (KYC)

All jackpots accounts are subject to Know Your Customer (KYC) verification. Players are required to submit a valid National Identity Card (NID) or passport, along with proof of their bKash, Nagad, Rocket, or Upay account ownership. Date of birth is cross-checked against the submitted identity document. Accounts for which age cannot be confirmed to be 18 or above will be suspended pending resolution, and no withdrawals will be processed until verification is complete.

1.2 Protecting Minors from Access

If you share a device with younger family members in your household in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, we strongly encourage you to:

• Log out of your jackpots account after every session
• Never save your login credentials on a shared device
• Use device-level parental controls to restrict access to gambling websites
• Keep your login details strictly private

jackpots will never knowingly accept a registration from, or allow gambling by, anyone under the age of 18. If you suspect a minor has gained access to your account, contact our live chat support team immediately.

2. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. jackpots encourages all players to periodically reflect on their gambling behaviour. The following warning signs may indicate that gambling has moved beyond entertainment and is becoming a problem that requires attention.

• Spending more money on gambling than you originally planned or can comfortably afford to lose
• Chasing losses — continuing to bet in order to win back money you have already lost
• Gambling with money set aside for essential expenses such as rent, food, education fees, or utility bills
• Feeling anxious, irritable, or restless when you are not gambling or when you try to stop
• Neglecting work, family responsibilities, or social commitments because of time spent gambling
• Borrowing money from family members, friends, or colleagues to fund gambling activity
• Lying to people close to you about how much time or money you are spending on gambling
• Using gambling as a way to escape stress, depression, loneliness, or other emotional difficulties
• Feeling that you are unable to stop or reduce your gambling despite wanting to do so
• Experiencing guilt or shame about your gambling behaviour after a session ends

2.1 Self-Assessment

We recommend that all jackpots players take a moment every few weeks to honestly assess their gambling habits. Ask yourself: Is gambling still fun? Am I playing within a budget I set in advance? Am I able to stop when I planned to? If your honest answers give you cause for concern, the tools and resources described in the sections below are available to you right now at no cost.

3. Player Protection Tools

jackpots provides a comprehensive suite of responsible gaming tools that every registered player can access from their account settings or by contacting support via live chat. These tools are designed to put you firmly in control of how, when, and how much you play.

To activate any of these tools, log in to your jackpots account and navigate to the Responsible Gaming section of your account settings, or contact the 24/7 support team directly via live chat. All tools are activated at no charge and without any impact on your existing balance.

4. Deposit & Loss Limits

One of the most effective ways to keep gambling within safe boundaries is to set a firm spending limit before you play. jackpots makes this straightforward with a built-in deposit and loss limit system that works across all BDT payment methods including bKash, Nagad, Rocket, and Upay.

4.1 How Deposit Limits Work

You can set a deposit limit on your jackpots account for any of the following periods:

• Daily limit: The maximum total BDT (৳) you can deposit within a single calendar day (midnight to midnight, BST)
• Weekly limit: The maximum total you can deposit across a rolling 7-day window
• Monthly limit: The maximum total you can deposit across a rolling 30-day window

Once a deposit limit is set, it takes effect immediately. If you attempt to deposit an amount that would exceed your active limit, the transaction will be declined and you will be notified. You can reduce your limit at any time with immediate effect. Increasing a limit requires a minimum cooling-off period of 48 hours, during which the lower limit remains in force — this delay is intentional and exists to protect you.

4.2 How Loss Limits Work

A loss limit caps the amount you can lose in net terms within a given period. This is calculated as total wagers placed minus total winnings returned. Once your net loss reaches the limit you have set, your account will be temporarily restricted from placing further bets or spins until the period resets. Loss limits follow the same daily, weekly, and monthly structure as deposit limits, and the same 48-hour increase delay applies.

5. Time-Out & Cool-Off Periods

Sometimes the most helpful thing a player can do is simply take a break. jackpots's time-out feature allows you to pause your account for a defined period without permanently closing it. This is ideal for players who feel they need a short break to reassess their gambling habits but do not wish to self-exclude for an extended period.

5.1 Available Time-Out Durations

jackpots offers the following time-out periods:

• 24 hours — a one-day cooling period after a heavy session
• 48 hours — a weekend break to reset
• 7 days — a structured weekly pause
• 30 days — a monthly reset for players who want a longer break

5.2 What Happens During a Time-Out

When a time-out is active on your jackpots account:

• You will not be able to log in to your account or place any bets
• Pending withdrawals will continue to be processed normally — your winnings are not affected
• All promotional and marketing communications from jackpots will be suspended for the duration
• The time-out cannot be shortened once activated — it runs its full course as selected
• At the end of the time-out period, your account will automatically reopen and you may log in as normal

5.3 Requesting a Time-Out

To activate a time-out, contact the jackpots support team via 24/7 live chat and specify the duration you require. The time-out will be applied to your account immediately. You can also initiate a time-out directly from the Responsible Gaming section of your account settings if the feature is enabled for your account tier.

6. Self-Exclusion Programme

Self-exclusion is jackpots's most comprehensive player protection measure. It is designed for players who have recognised that gambling has become a problem in their life and who wish to prevent themselves from accessing jackpots for a meaningful period of time. Self-exclusion is a serious commitment and jackpots treats all self-exclusion requests with the highest degree of urgency and care.

6.1 Self-Exclusion Periods

Players may self-exclude from jackpots for the following durations:

• 6 months — the minimum self-exclusion period
• 1 year
• 2 years
• 5 years
• Permanent exclusion — your account is permanently closed and cannot be reopened under any circumstances

6.2 What Happens When You Self-Exclude

Upon receiving a self-exclusion request, jackpots will take the following actions immediately:

• Your account will be suspended and access to the platform will be blocked
• All promotional and marketing emails, SMS messages, and in-platform notifications will be stopped
• Any active bonus offers or free bet promotions will be cancelled
• Any balance remaining in your account will be available for withdrawal — contact support to initiate the withdrawal process
• Your account details will be flagged to prevent the creation of a new account under the same identity during the exclusion period

6.3 How to Request Self-Exclusion

To self-exclude, contact the jackpots support team via 24/7 live chat and clearly state that you wish to self-exclude and the duration you are requesting. Our support agents are trained to handle these requests with empathy and without judgment. The exclusion will be processed immediately — you will not be asked to reconsider or wait. If you contact us outside of peak hours, a callback or confirmation will be provided within the same BST working window.

7. Support & Resources

jackpots's own support team is your first point of contact for any responsible gaming concern. However, we also encourage players who feel they need dedicated professional counselling or peer support to seek assistance from specialist organisations. Below are the key support avenues available to players in Bangladesh.

7.1 jackpots Support Team

Our 24/7 live chat support team includes trained responsible gaming advisors who can help you activate any of the player protection tools described on this page, answer questions about your account activity, and listen without judgment if you want to talk about your gambling habits. All responsible gaming conversations are treated as strictly confidential and will not affect your account standing (other than applying the protection measures you request).

To reach the jackpots responsible gaming support team, open the live chat window at any time of day or night, seven days a week, on Bangladesh Standard Time (UTC+6). You do not need to be logged in to initiate a responsible gaming conversation — guest chat access is available for this purpose.

7.2 Family and Friends

Problem gambling rarely affects only the individual player. If you are concerned about a family member's or friend's gambling behaviour — for example, a household member in Dhaka, Rajshahi, Khulna, Mymensingh, or anywhere in Bangladesh — you can contact jackpots on their behalf. We can provide guidance on how to support someone who may be struggling and what steps can be taken to help protect them. We cannot discuss account-specific details without the account holder's consent, but we can offer general guidance and signpost appropriate resources.

7.3 Professional Counselling

If you feel that your gambling problem requires professional psychological support, we encourage you to speak with a qualified counsellor or psychologist. In Bangladesh, mental health and addiction counselling services are available through a number of public and private healthcare providers. Speaking to a professional is a courageous and positive step — jackpots fully supports any player who chooses to pursue professional help.

8. Tips for Safer Gambling

The majority of jackpots players enjoy cricket betting, live casino, slots, Teen Patti 20-20, and Bingo as a form of entertainment without experiencing any problems. The following practical tips can help you keep your gambling experience positive, controlled, and enjoyable over the long term.

8.1 Before You Play

• Set a budget in advance. Decide exactly how much BDT (৳) you are willing to spend in a session before you open any game. Treat this as your entertainment budget — money you are happy to part with.
• Set a time limit. Decide how long you plan to play and stick to it. Use jackpots's session limit or reality check features to help you track time automatically.
• Never gamble to recover losses. Every session should start fresh. Chasing losses from a previous session is one of the fastest routes to problem gambling.
• Only gamble when you are in a positive state of mind. Avoid gambling when you are stressed, upset, intoxicated, or under financial pressure. Emotional states significantly impair decision-making.

8.2 While You Play

• Take regular breaks, especially during long sessions. Step away from the screen, drink some water, and give yourself a few minutes to reset.
• Be aware of your net position. jackpots's reality check feature can show you your current session balance — use it.
• Remember that all casino games and slots use certified random number generators (RNGs). Past results have absolutely no bearing on future outcomes. There are no "hot streaks" or "due wins".
• Avoid increasing your bet sizes in response to a losing streak. Larger bets do not improve your odds — they only increase your exposure.

8.3 After You Play

• Log out of your jackpots account when you have finished your planned session, even if you are up on the day.
• If you find yourself replaying the session in your mind and planning your next bet, take a longer break before returning to the platform.
• Regularly review your transaction history in your jackpots account to stay fully aware of your spending patterns over time.
• If your actual spending is consistently higher than what you planned, use the deposit limit tool to enforce a lower ceiling going forward.

For more detailed information on your rights as a player and the full terms governing responsible gaming measures, please read the jackpots Terms & Conditions and Privacy Policy. If you have any questions not covered on this page, our FAQ page covers many common responsible gaming queries in detail.