Privacy Policy — jackpots

1. Data We Collect

jackpots collects personal data from you in several ways: directly when you register an account or complete KYC verification, automatically when you interact with our platform, and in limited cases from trusted third-party service providers. We collect only the data that is necessary to deliver a safe, compliant, and enjoyable betting and casino experience for players in Bangladesh.

1.1 Registration Data

When you create a jackpots account, we collect the following information:

• Full legal name as it appears on your government-issued identification document
• Date of birth (required to verify that you are 18 years of age or older)
• Residential address, including division, district, and postcode in Bangladesh
• Email address used for account correspondence and security notifications
• Mobile number linked to your preferred BDT payment method (bKash, Nagad, Rocket, or Upay)
• Username and encrypted password for account authentication

1.2 Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and to confirm your eligibility to play, jackpots may request the following documentation during or after account registration:

• National Identity Card (NID) — front and back, as a clear scan or photograph
• Passport bio-data page, as an alternative to NID
• Proof of address document dated within the last three months (utility bill or bank statement)
• Screenshot or confirmation of the bKash, Nagad, Rocket, or Upay account number used for deposits and withdrawals, showing the registered name

1.3 Transaction and Financial Data

jackpots records all financial activity associated with your account. This includes deposit amounts, withdrawal requests, payment method references (mobile wallet number, last four digits where applicable), transaction timestamps in Bangladesh Standard Time (BST, UTC+6), and transaction status. We do not store full mobile banking PINs or passwords. Monetary amounts are recorded in Bangladeshi Taka (৳ BDT).

1.4 Gameplay and Betting Data

We collect records of all wagers placed, games played, bet amounts, outcomes, and session durations. This data is used for account statement generation, bonus eligibility tracking, responsible gaming monitoring, and platform improvement. Game session data may also be shared with the relevant game provider (such as Pragmatic Play, Evolution Gaming, or Spribe) where required for dispute resolution or technical investigation.

1.5 Technical and Device Data

When you access jackpots, our servers automatically collect the following technical information:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Referring URL and exit page
• Pages visited, features used, and time spent on each section
• Session start and end times in BST

This technical data is used for security monitoring, fraud prevention, platform optimisation, and to ensure the platform renders correctly across different devices commonly used by players in Bangladesh, including Android smartphones and desktop browsers.

1.6 Communications Data

If you contact jackpots support via live chat, email, or any in-platform messaging feature, we retain a record of that correspondence. This includes your queries, our responses, and any attachments you provide. Communication records are retained for customer service quality assurance and dispute resolution purposes.

2. How We Use Your Data

jackpots uses the personal data we collect strictly for the purposes set out in this Privacy Policy. We do not use your data for purposes that are incompatible with those stated here without first obtaining your explicit consent or as otherwise required by law.

Purpose	Data Used	Legal Basis
Account creation and authentication	Registration data, device data	Contractual necessity
Age verification (18+ compliance)	Date of birth, KYC documents	Legal obligation
Processing deposits and withdrawals in BDT	Transaction data, payment method reference	Contractual necessity
Fraud detection and prevention	IP address, device data, transaction patterns	Legitimate interest
Anti-money laundering (AML) screening	KYC data, transaction history	Legal obligation
Bonus eligibility and wagering tracking	Gameplay data, transaction data	Contractual necessity
Responsible gaming monitoring	Session data, deposit and loss patterns	Legitimate interest / legal obligation
Marketing communications (opt-in only)	Email address, game preferences	Consent
Platform improvement and analytics	Technical data, gameplay data (aggregated)	Legitimate interest
Customer support and dispute resolution	Communications data, transaction data	Contractual necessity

2.1 Marketing Communications

jackpots will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, seasonal promotions (such as BPL season offers, Eid promotions, or Pohela Boishakh specials), and new game launches if you have explicitly opted in to receive such communications during registration or subsequently via your account preferences. You may withdraw your consent to marketing communications at any time without affecting your ability to continue using the platform.

2.2 Automated Decision-Making

jackpots uses automated systems to detect unusual account activity, identify potential fraud, and flag accounts that may require additional KYC review. Where an automated process results in a significant decision affecting your account — such as a temporary restriction pending investigation — you have the right to request a manual review by a member of the jackpots compliance team by contacting support via live chat.

3. Data Sharing & Third Parties

jackpots does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share personal data only in the limited circumstances described in this section, and always subject to appropriate data protection safeguards.

3.1 Game Technology Providers

To deliver casino games, live dealer streams, and sports betting markets, jackpots integrates with licensed technology providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive certain technical session data (such as a pseudonymised player identifier, bet amounts, and game outcomes) solely to facilitate gameplay, resolve disputes, and ensure the integrity of their games. These providers operate under their own data protection policies and are contractually required to handle data securely.

3.2 Payment Processing Partners

Deposit and withdrawal transactions are processed through mobile financial service providers including bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay. To complete a transaction, jackpots shares the minimum necessary payment reference data with the relevant provider. We do not share your full account profile or betting history with payment partners.

3.3 Legal and Regulatory Disclosure

jackpots may be required to disclose personal data to law enforcement agencies, regulatory bodies, or judicial authorities where we receive a lawful request to do so, or where disclosure is necessary to protect the safety of players, prevent criminal activity including money laundering or fraud, or comply with any applicable legal obligation. In all such cases, we disclose only the minimum data required and, where legally permissible, will notify affected players.

3.4 Analytics and Platform Infrastructure

jackpots uses third-party infrastructure and analytics tools to monitor platform performance, diagnose technical errors, and understand aggregate player behaviour patterns. Any data processed by these infrastructure providers is handled under contractual data processing agreements and is not used by those providers for their own commercial purposes.

4. Cookies & Tracking Technologies

jackpots uses cookies and similar tracking technologies to keep the platform functional, secure, and easy to use. A cookie is a small text file that is placed on your device when you visit our site. The cookies we use fall into the following categories:

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Session management, login authentication, fraud prevention, CSRF protection	No — essential for platform operation
Functional	Remembering your language preference (English), display settings, and last-used payment method	Yes — disabling may reduce convenience
Analytics	Aggregated data on page visits, feature usage, and session duration — used to improve the platform	Yes — via account preferences
Responsible Gaming	Tracking session duration and deposit frequency to support responsible gaming monitoring tools	No — required for player protection compliance

4.1 Third-Party Cookies

jackpots does not deploy third-party advertising or behavioural targeting cookies. Game provider iframes (from providers such as Pragmatic Play or Evolution Gaming) may set their own functional cookies necessary for game operation. These are governed by the respective provider's cookie policy and are used solely to maintain game session state.

4.2 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your jackpots account and using core platform features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation. jackpots's platform is primarily accessed via mobile browsers on Android devices by players in Dhaka, Chittagong, Sylhet, and other cities across Bangladesh — the platform is fully functional with only strictly necessary cookies enabled.

5. Data Security & Storage

jackpots takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data in transit between your device and jackpots servers is protected by industry-standard SSL/TLS encryption.
• Data Encryption at Rest: Sensitive personal data, including KYC documents and payment references, is encrypted at rest using AES-256 or equivalent encryption standards.
• Password Security: Account passwords are hashed using a modern, salted hashing algorithm. jackpots support staff cannot retrieve your plain-text password.
• Access Controls: Access to personal data within jackpots's internal systems is restricted on a need-to-know basis. Staff with access to player data are subject to confidentiality obligations.
• Two-Factor Authentication: jackpots offers two-factor authentication (2FA) for player accounts. We strongly recommend all players in Bangladesh activate 2FA to protect their account from unauthorised access.

5.2 Data Storage Location

jackpots stores player data on secure servers. All data processing for Bangladesh players is conducted with Bangladesh Standard Time (BST, UTC+6) as the reference timezone for logs, timestamps, and correspondence. Server infrastructure is hosted with reputable providers subject to industry-standard security certifications.

5.3 Data Breach Response

In the event of a data security incident that poses a risk to your personal data, jackpots will notify affected players without undue delay once the nature and scope of the incident have been assessed. Notification will be sent to the email address registered on your account. We will also take immediate technical steps to contain the incident and prevent further exposure.

6. Your Privacy Rights

As a jackpots player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the jackpots support team via 24/7 live chat or the email address displayed in the footer of this page.

6.1 Right of Access

You have the right to request a copy of the personal data that jackpots holds about you. Upon receipt of a verified access request, we will provide a structured summary of your data within 30 days. This summary will include registration data, KYC status, transaction history, and communication logs held on your account.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Where a correction affects KYC-verified fields (such as your legal name or date of birth), we may require supporting documentation before making the change.

6.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing based on legitimate interests and that interest does not override your rights. Please note that certain data must be retained for a minimum period under our legal and regulatory obligations — see the Data Retention section below for details.

6.4 Right to Restrict Processing

You have the right to request that jackpots restricts the processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing and a determination is pending. During a restriction period, jackpots will continue to store your data but will not actively use it beyond the restricted scope.

6.5 Right to Data Portability

Where jackpots processes your data by automated means on the basis of contract or consent, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format. This right covers your account registration data and transaction history. Contact support via live chat to submit a portability request.

6.6 Right to Object to Marketing

You have an absolute right to object to your personal data being used for direct marketing purposes at any time. Upon receiving your objection, jackpots will suppress your contact details from all marketing communications without delay. Withdrawal of marketing consent does not affect your account's operational status or your ability to play, deposit, or withdraw.

7. Data Retention Policy

jackpots retains personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with applicable legal and regulatory obligations, resolve disputes, and enforce our agreements. The following retention periods apply as standard:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	AML and regulatory compliance
KYC identity documents	Duration of account + 5 years post-closure	Legal obligation (AML / fraud prevention)
Transaction records (BDT deposits & withdrawals)	7 years from transaction date	Financial record-keeping obligations
Gameplay and betting history	5 years from last activity	Dispute resolution, responsible gaming review
Support communications	3 years from last interaction	Customer service quality and dispute records
Technical/device logs	12 months rolling	Security monitoring and fraud detection
Marketing preferences	Until opt-out or account closure	Consent management

7.1 Post-Retention Deletion

Once the applicable retention period has expired and no legal hold or ongoing investigation requires continued storage, jackpots will securely delete or anonymise the relevant personal data. Anonymised data (which can no longer be linked to an individual) may be retained indefinitely for aggregated statistical and platform improvement purposes.

7.2 Dormant Account Data

For accounts classified as dormant (no login, deposit, wager, or withdrawal for 12 consecutive months), jackpots retains account data in accordance with the standard retention schedule above. The data is not deleted simply because an account is dormant, as it may be required for legal, financial, or regulatory purposes during the retention window.

8. Updates to This Privacy Policy

jackpots reviews and updates this Privacy Policy periodically to reflect changes in our data practices, regulatory requirements, or platform features. When material changes are made, we will update the effective date displayed at the top of this page and notify registered players via their account email address where the changes significantly affect their privacy rights or the way we handle their data.

8.1 Continued Use as Acceptance

Your continued use of the jackpots platform after an updated Privacy Policy has been published and notified constitutes your acceptance of the updated terms. If you do not agree with any change to this Privacy Policy, you may request account closure in accordance with Section 7.2 of our Terms & Conditions.

8.2 Related Policies

This Privacy Policy should be read alongside the jackpots Terms & Conditions and our Responsible Gaming policy, which together form the complete framework governing your use of the platform and your relationship with jackpots.

8.3 Contact for Privacy Queries

If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact the jackpots data team via 24/7 live chat. You may also refer to our FAQ page for answers to common privacy-related questions. Our support email is displayed in plain text in the footer of every page on this site — please use it for non-urgent written queries.

Last reviewed and updated: 1 January 2026. This Privacy Policy supersedes all previous versions. jackpots — Bangladesh's English-language online casino and sports betting platform. 18+ only. Please gamble responsibly.